Senior Operations Specialist, Hosting

The Community You Will Join: 

The Airbnb ACC Enterprise  Ops team is a dynamic business unit dedicated to delivering safe, quality stays and exceptional experiences for travelers worldwide. It helps increase supply effectiveness, utilization, and impact using people-powered operations.

The Difference You Will Make:

As a Senior operations Specialist, you will contribute to operational efficiency by supporting the review of Experience onboarding funnels and assessing their readiness for listing on Airbnb, ensuring alignment with policy, design, and regulatory requirements. Through reliable delivery of key performance metrics and a growing understanding of domain knowledge, this role will support informed decision-making and consistent operational execution. By assisting with operational workstreams, flagging opportunities for workflow improvements, the role will contribute to continuous improvement and the overall success of the program

A Typical Day: 

As a member of the Operations team, you will apply foundational principles, practices, and methodologies within your designated focus area, developing expertise across a range of workflows. This role requires a blend of functional knowledge and hands-on experience to support efficiency and effectiveness in day-to-day operations.

• Reviewing onboarding funnels for incoming Experiences and evaluating their readiness for listing on Airbnb, ensuring all policy, design, and regulatory requirements are met.
• Ensuring key performance metrics are consistently met across Operations workflows.
• Develops a strong understanding of domain knowledge — including core processes, procedures, and systems — while building familiarity across relevant areas of the Platform, Function, or Business Unit.
• Support complex and nascent workstreams using operational diligence, and expertise driven decision-making.
• Drives the quality and effectiveness of own work by proactively identifying, proposing, and implementing improvements.
• Identifies opportunities for process improvements and initiates implementation of solutions to enhance team efficiency.
• Supports ad hoc projects based on business needs, with roles and responsibilities aligned to specific project requirements.

Your Expertise:

• Bachelor's degree in a relevant field or equivalent practical experience.
• 3+ years of experience in Operations or relevant field.
• Ability to interpret and apply policies, QA standards, and operational guidelines.
• Quick learner — ability to absorb training on new tools and processes.
• Agile and adaptive thinker with the ability to respond to evolving business needs.
• Strong verbal and written communication skills.
• Self-starter with a proactive approach and action-oriented mindset.
• Commitment to quality, accuracy, and consistency in all deliverables.
• Demonstrates core values, fosters inclusive behavior, and continuously seeks self-improvement.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.