Job description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio

Join the team as Twilio’s next Strategic Sourcing Senior Manager.

About the job

Twilio is seeking a motivated Strategic Sourcing Senior Manager with experience in indirect sourcing (tech and corporate sourcing) to support a subset of our categories such as Software, Sales and Marketing, External Workforce, Professional Services, HR, Events, and Travel. The candidate should have strong procurement skills, analytical and financial acumen and communication capabilities with a hands-on passion to dive-deep into the details while also developing the overall category strategy. Additionally, candidate must have skills in managing large-scale procurement improvement projects, the ability to quickly navigate complex negotiations, and a strong contracting capabilities.

Responsibilities

In this role, you’ll:

Develop plans on cost savings strategies for various categories – primarily focusing on sourcing and qualification of third-party vendors, and supplier consolidation to high value vendors.
Partner with stakeholders to fully understand business roadmaps and create sourcing pipeline & developing supplier strategy / plan for your categories.
Gaining understanding of industry trends to make educated recommendations about pricing, competition, supplier optimization, and market compression.
Lead the negotiation of contracts with new suppliers and/or the renegotiation of existing contracts to accomplish lowest total cost of ownership, meet savings objectives, all while balancing stakeholder/business priorities.
Continuously measure, manage and improve supplier actual performance against negotiated SLA.
Driving request for information (RFI) and request for proposals (RFP) with vendors, overseeing review of the proposals with business, compliance, security and legal teams and managing the entire bid to business award to contract execution process.
Manage and influence internal stakeholders to make the best business decisions that optimize value, cost, and vendor performance.
Quickly adapt and support other categories as needed which could include professional services, HR and benefits, real estate and workplace, legal services, software, cloud, meeting and events, and travel.
Deliver on complex S2P improvement projects or other improvement projects.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

A Bachelor Degree in Business, Supply Chain, Finance, Engineering and/or Operations including 7+ years’ experience in a senior procurement role.
Experience building and executing category strategies to deliver savings.
Experience negotiating complex and high stakes buy side contracts.
Strong analytical and finance capacity developing operational metric dashboards, Financial analysis, and Spend Data.
Experience practicing best-in-class procurement processes (category management, bench-marking, should-cost models, RFX, reverse auction, contracting, etc.).
Proven record of measuring KPIs, developing scorecards, reports, and driving Quarterly business review (QBR) process to monitor sourcing and supplier performance.
Deep knowledge of key contract language and terms and strong understanding of structuring and drafting various contracts including MSAs, DPAs, maintenance agreements and Service orders.
Excellent communication and executive presence, extremely organized.
A demonstrated track record of successful cross-functional leadership, collaboration, and relationship building.
Proven experience structuring and negotiating varied commercial models, including consumption/usage-based pricing, fixed-fee structures, variable tiering, and performance-incentivized models.

Desired:

Master’s Degree in Business, Supply Chain, Finance, Engineering and/or Operations.
Experience leveraging Oracle, Ironclad, and Oracle procurement & ERP systems for vendor spend management.
Specify education, previous job experience, certifications, technical skills and soft skills required.

Location

This role will be remote, and based in India. (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)

Travel

We prioritize connection and opportunities to build relationships with our stakeholders and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Senior Manager, Strategic Sourcing

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