Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
You’ll join the Customer Advocacy and Programs team, a small, high-impact team inside Customer Success that amplifies the voice of the customer and turns feedback into measurable change. We synthesize customer input and frontline insights to surface the highest-value opportunities, then partner with Product, GTM, Support, Operations, and technical teams to turn those opportunities into durable tools, programs, and improvements.
Our mission is to help Stripe’s user-facing teams deliver more strategic, effective, and scalable experiences for users. We build the capabilities that help Customer Success Managers and the broader field better understand users, identify opportunities, and deliver value, while extending Customer Success impact beyond named coverage. We are establishing a more unified approach to Customer Success tooling and efficiency, with product discipline from problem discovery through adoption and measurable impact.
As the Program Manager, Customer Success Efficiency and Scale, you will act as the product leader for a portfolio of internal tools, AI-enabled workflows, assets, and scaled programs that enable Customer Success and other user-facing teams. You’ll turn frontline pain points and user needs into a prioritized roadmap, define clear requirements and success measures, and partner with technical, data, and operational teams to deliver solutions that are adopted and create measurable impact.
Although this role is titled Program Manager, it requires a strong product-management mindset and experience: deep user discovery, strategic prioritization, crisp product requirements, cross-functional delivery, and continuous iteration based on adoption and outcomes. You’ll operate in a highly ambiguous environment, create clarity across a broad stakeholder set, and balance near-term improvements with a longer-term vision for scaling Customer Success capabilities.
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Ready to apply?
This goes straight to stripe. We never see your resume, and there is no account to create.
Technical Writer, Autonomous Airpower
andurilindustries · Ashville, Ohio, United States
Software Engineer, Front End
andurilindustries · Reston, Virginia, United States
Senior Robotics Software Engineer, Generalist
andurilindustries · Boston, Massachusetts, United States
Senior Robotics Software Engineer, Behaviors
andurilindustries · Costa Mesa, California, United States
Direct link to stripe's own careers page. No fee, ever.
Never pay for a job
Every apply button here goes to the employer's own careers page. We never ask for money, and we never collect your resume or ID. How to spot a scam
More jobs like this one
One email a week with new internship roles. Unsubscribe in one click.
We use your email for job alerts only. No selling, no sharing.