Presales Engineer

See yourself at Twilio

Join the team as Twilio’s next Presales Engineer for our EMEA team. 

About the job

This position is needed to deliver the technical win and product fit to our customers across Central Europe. A Twilio Presales Engineer is an experienced engineer who builds customer trust in Twilio’s Customer Engagement Platform, resulting in customer success at our largest, most strategic accounts. The Presales Engineer leads the technical pre-sales relationship, proposes technical architectures, demonstrates the business value of the Twilio platform, anticipates concerns, and provides creative solutions to our customers' most complex communications and customer engagement challenges and needs.

The Twilio Presales Engineer is both highly technical and a skilled executive relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers.

Responsibilities

In this role, you’ll:

• Work alongside Twilio Strategic and New business Account Executives, other Twilio Presales Engineers, Professional Services and Twilio Partners as needed through the sales process, to strategise and plan for deal success. 
• Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle.
• Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology. 
• Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges. 
• Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products 
• Support Key strategic Pilot and Proof-of-Concept implementations in our largest, most strategic Enterprise accounts across the EMEA region
• Form an understanding of a customers business and help solve problems they’ve identified as well as uncover areas of opportunity
• Build trusted advisor relationships at the highest levels of our customers and present creative new solutions and architectures that enable and inspire innovation
• Contribute to the wider Twilio Presales Engineer community by sharing knowledge, building demo assets and reusable presentations

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5+ years pre-sales experience selling complex, technical products or 6+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting
• Excellent communicator and presenter able to gain audience confidence
• An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.
• Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
• Previous software development experience or working knowledge in one or more of the following areas:
• Backend (Java, C#, Node.js, Python, PHP)
• Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
• Experience building with REST APIs
• Experience with sales methodologies
• Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience

Desired:

• Proficiency in a Central European language (such as German, Dutch, or Polish) is a strong plus
• Previous experience in Telecom, SIP, Contact Center, or Security is a plus
• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
• Experience working with customers in Central Europe

Location

This role will be remote and based in the UK, Ireland or Spain

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.