Manager, Travel

The Travel Manager Americas is accountable for the strategy, operations, and optimisation of the company’s corporate travel programme across the Americas region. This role requires an operationally minded, commercially focused, and employee-centric professional to manage our regional travel management programme while ensuring strict compliance with global Travel & Expense (T&E) policies and regional regulatory requirements. The role partners closely with Finance, HR, Procurement, Security, and regional business leaders to support business growth, traveller safety, and operational excellence.

We're looking to speak with candidates based in Seattle, New York City, or Palo Alto for our hybrid working model.

Key Responsibilities

Travel Programme Strategy & Governance

• Own the Americas travel programme, ensuring alignment with global T&E policy and mobility strategy
• Localise global travel policies to meet regional requirements (tax, labour, safety, visa, and local regulations)
• Act as the primary regional escalation point for travel-related issues

Supplier & Vendor Management

• Manage regional supplier relationships, including Travel Management Companies (TMCs such as Navan), airlines, hotel chains, and car rental providers
• Lead sourcing initiatives, RFPs, and contract renewals in close partnership with Procurement
• Track supplier performance against SLAs, cost targets, and traveller satisfaction metrics

Financial & Cost Management

• Drive cost optimisation through preferred supplier adoption and traveller behaviour change
• Partner with Finance on budgeting, forecasting, and cost-saving initiatives
• Monitor spend leakage, out-of-policy bookings, and compliance trends

Traveller Experience & Support

• Ensure a seamless, inclusive, and regionally relevant traveller experience
• Define and maintain traveller communications, policy guidelines, and self-service resources
• Oversee issue resolution relating to travel disruptions, complex itineraries, or VIP escalations

Risk, Duty of Care & Compliance

• Partner with Security and Legal to uphold duty of care obligations
• Ensure regional alignment with traveller tracking, emergency response protocols, and travel risk management
• Support internal and external audits relating to travel and expense programmes

Stakeholder Management

• Serve as the primary regional point of contact for business leaders and HR partners
• Collaborate cross-functionally with Meetings & Events, Mobility, and People Operations teams
• Contribute actively to global travel governance forums and working groups

Skills & Experience Required

• 5 - 10 years of corporate travel management experience within a large-scale, global programme
• Demonstrated experience managing a multi-country travel programme, ideally across the Americas
• Proven track record managing enterprise-scale corporate travel programmes with significant annual spend
• Experience spearheading end-to-end airline RFP processes and contract negotiations
• Proven ability to balance cost control, policy compliance, and traveller satisfaction effectively
• Strong familiarity with online booking tools (OBTs), expense platforms, and travel data analytics
• Sound knowledge of regional tax, employment, and travel regulations (particularly across LATAM)
• Track record of building standard operating procedures (SOPs), processes, and documentation from the ground up
• Highly articulate with exceptional verbal and written communication skills
• Strong organisational and problem-solving abilities
• Experience with Navan, Concur, NetSuite, Brex, American Express, and Google Workspace is desirable

Success Metrics (KPIs)

• Travel cost savings against established baselines
• Policy compliance rate (booking and expense management)
• Preferred supplier adoption rate
• Traveller satisfaction scores (CSAT/NPS/internal surveys)
• Reduction in preventable travel disruptions and customer escalations
• On-time delivery of regional travel initiatives and projects

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 2273502153