Learning & Development Program Manager

Owns multiple large scale and/or company wide programs and initiatives. Responsible for bringing new programs to life based on current and future business needs and goals. Works with autonomy, knows when to involve others for support. Is proactive about planning and communicating program initiatives and updates.

This role is hybrid and requires working out of our San Francisco office two days a week. 

Program Design

• Own and scale complex, ambiguous, and high visibility learning programs, end-to-end
• Design and develop engaging, creative, and impactful in-person, blended, and virtual, and self-paced learning experiences 
• Drive collaboration with stakeholders to align global learning and development principles for a smooth and effective learner experience
• Launch, maintain, and scale learning experiences that promote the company’s learning brand and participant engagement 
• Use available information to inform learning initiatives, including: internal research, external research, and partnership with stakeholders
• Use AI tools to design, prototype, personalize, and scale learning content faster than traditional methods allow

Program Delivery 

• Plan, run, and communicate all operational components of your programs, with documentation and governance built in
• Develop and execute program marketing and change-management plans that build participation 
• Take lead to ensure all components of a curriculum are complete, deployed, and managed appropriately
• Schedule and facilitate learning sessions in various modalities and for various cohort sizes and structures
• Develop and execute program marketing plans 

Program Maintenance & Analytics

• Establish key program metrics, milestones, and goals before launch, including adoption, skill progression, behavior change, and business impact
• Own program and project reporting, administration, resource/budget management, stakeholder management, planning, and communications
• Keep program plans, status, and health visible to stakeholders 
• Analyze program data to find opportunities, report results to senior leadership, and make clear recommendations on where to invest next
• Evaluate and improve the learning tech stack, including our LMS, authoring tools, and AI-enabled tools
• Set standards for program management and share best practices across the team

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