IT Engineering Lead

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.

We have expanded from voice into three main platforms:

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

• Excellence everywhere: Everything we do should match the quality of our AI models.

• Global team: We prioritize your talent, not your location.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.

• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

About the role

This is a hands-on technical role with lead responsibilities. You will join during a period of high growth for the IT team as the company expands its headcount, global footprint and opens new offices.

You will work closely with the Security and Operations teams to keep our endpoints, offices, networks, and SaaS tools secure, while making sure people stay as productive as possible with the tools we have.

You will lead the IT Engineering team, balancing hands-on technical work with mentoring, project planning, and hiring.

Requirements

• Experience leading or mentoring an IT Engineering or Technical Operations team, including project planning and hiring.

• Strong hands-on background in IT Engineering, Technical Operations, or a DevOps-adjacent role, with an automation-first mindset and experience managing enterprise scale IT systems

• Strong knowledge of identity and access management technologies (SAML, SCIM, OIDC) with tools such as Okta and Google Workspace

• Expertise with Mobile Device Management tooling (e.g. Jamf, Kandji, Fleet) across a device fleet.

• Scripting skills (Python, Bash, or similar) with a proven track record of automating compliance checks, device configuration, and other IT security tasks.

• Experience managing office network equipment (e.g. Cisco Meraki, Ubiquiti), including office buildouts.

• Proven ability to maintain compliance with SOC 2 / ISO 27001 (or similar) standards, paired with a friendly, end-user-focused attitude.

• Prior experience in a high-growth or startup environment.

Bonus

• Experience implement corporate security controls / previous security role experience

• Strong hands-on experience with VPNs, firewalls, and secure network environments, including modern practices such as Zero Trust networking.

• Experience with OSquery and Santa

• Terraform or other infrastructure as code experience.

• Open source contributions (e.g. a tool you built to automate something).

What we offer

At ElevenLabs, our biggest reward is shaping that future of voice technology. In addition, we offer:

• Stock options; we want you to have ownership in the company and share the successes that lie ahead. That’s why we offer early employees stock options as part of their compensation package.

• Remote-first; we look at who you are rather than where you live. Our core hours are 2pm to 6pm GMT. As long as you are able to cover them, we support your preferred location.

• Huge impact; you'll own substantial portions of our IT security infrastructure, you will have the opportunity to apply best practice security to a company growing in scale.

• Extraordinary team; we favor ambitious, smart people striving for outsized impact. You’ll work on the state of the art surrounded by people with extraordinary skills and positive attitudes.

• We offer competitive compensation and stock options. We are open to candidates of multiple senioritis. Given the broad range, we'll be happy to discuss specific salary details during our initial conversation.

• Annual company off-sites; the last ones were in Croatia, Portugal and Switzerland.

This role is remote and can be executed globally. If you prefer, you can work from our offices in London, New York, and Warsaw.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.