Incident Response Analyst

Available Locations: Lisbon, Portugal 

About the Role

Cloudflare is a system spanning the globe, on a mission to make the internet safer and more powerful everyday. To help fulfill this mission, we are seeking a talented REACT Analyst / Consultant to join us in growing our Cloudforce One REACT organization. In this role, you will be instrumental in building a proactive and threat intelligence-driven approach to protecting Cloudflare and its customers from sophisticated and evolving threat actors.

As a REACT Consultant, you will respond to customer security incidents across on-premises, cloud, and hybrid environments. This position requires an innovative, self-starting, and detail-oriented problem solver with a passion for analyzing, tracking, and triaging malicious activity. You will engage with customers at all levels—including Executive, VP, Director, and engineering levels—serving an integral role alongside forensic analysts, threat researchers, detection engineers, and malware analysts to detect, isolate, and mitigate threats.

Key Responsibilities

1. Incident Response & Active Edge Mitigation

• Active Edge Mitigation: Execute immediate defensive maneuvers at the Cloudflare edge to protect customer availability. This includes deploying custom WAF rules, implementing L3/L4 DDoS shunning, and performing real-time traffic filtering to neutralize attacks before they reach the customer's origin.
• Support Full IR Lifecycle Management: Support and execute the end-to-end incident response process for clients (investigation, containment, remediation, and recovery). Review technical deliverables and coordinate sessions with customer stakeholders to ensure high-quality service and resolution.
• Incident Remediation: Build a strong understanding of targeted attacks to create and execute customized tactical and strategic remediation plans for compromised organizations.

2. Direct Customer Containment & Threat Isolation

• Ransomware & BEC: Identify and isolate infected hosts, revoke compromised sessions/identities, and stop data exfiltration within the customer's infrastructure.
• Insider Threats & Nation-State Attacks: Track unauthorized lateral movement, identify sophisticated persistent backdoors, correlate threat actor activity across the environment, and execute containment to preserve evidence while neutralizing the adversary.

3. Forensics, Engineering & AI Analysis

• Forensic Evidence & Chain of Custody: Conduct initial evidence preservation (logs, volatile memory, disk images) within customer environments according to forensic standards to support legal, regulatory, or insurance requirements.
• Crisis Solution Development: Create and enhance client-facing Crisis & Incident Response solutions based on industry standards (ISO 27001, NIST, CIS). Advance customer cyber readiness by identifying opportunities for process optimization in monitoring, detection, and response.
• AI-Leveraged Analysis: Utilize AI-powered security platforms to synthesize massive telemetry sets, automate log summarization, and accelerate the identification of emerging threat patterns during active customer engagements.
• Technical Documentation & Reporting: Prepare high-fidelity incident reports, forensic findings, and client communications. Maintain rigorous standards for clarity and accuracy to ensure customer executives and engineers understand both the threat and the resolution.

Desirable Skills, Knowledge, and Experience

• Education: Bachelor's degree in Computer Science, Information Systems, Cybersecurity, a related technical field, or equivalent training/practical experience.
• Experience: 3 to 5 years of overall experience in cybersecurity, including 2+ years of dedicated Incident Response / Digital Forensics experience, and 1+ years in a customer-facing role.
• OS & Cloud Environments: In-depth understanding of Windows operating systems and general knowledge of Unix, Linux, and Mac environments. Familiarity with cloud environments (AWS, Azure, O365, Google Cloud, Cloudflare) and cloud IR methodologies.
• Network Forensic Analysis: Strong technical knowledge of common network protocols and design patterns (TCP/IP, HTTPS, FTP, SFTP, SSH, RDP, CIFS/SMB, NFS). Experience with network analysis tools like Bro/Zeek or Suricata, and analyzing associated network logs.
• Industry Standards: Solid understanding of MITRE ATT&CK and NIST Cyber Security Frameworks.
• Communications: Excellent verbal and written communication skills with a proven ability to establish relationships and clearly explain tasks, guidance, and complex technical findings to executive and technical clients.

Bonus Points

• Proficient in Python or Golang, capable of writing modular code or simple scripts that can be installed on a remote system.
• Proficient with Yara and writing rules to detect similar malware samples.
• Understanding of source code, hex, binary, regular expressions, data correlation, and analysis (such as network flow and system logs).
• Practical malware analysis experience with static, dynamic, and automated techniques, including the ability to reverse engineer various file formats and analyze complex samples.
• Reverse engineering experience with APT malware with an understanding of common infection vectors, infrastructure enumeration, malware attribution, and current evasion tactics.
• Familiarity with bash command-line executables to conduct static analysis and investigate Indicators of Compromise (IOCs).

Compensation

● For Portugal based hires: Estimated annual salary is between €54,000 - €75,000.

• The final offer will be inclusive of time exemption, in alignment with the applicable law and collective bargaining agreements.

Equity

This role is eligible to participate in Cloudflare’s equity plan.