Health Partnership Coordinator, Rwanda

About You and The Role  

The Health Partnership Coordinator is responsible for driving demand generation, supply generation, and stakeholder management within their assigned territory in line with the broad country objectives set by the S&P team. Reporting to the Commercial Director and working with the S&P team, this role ensures that Zipline’s services are actively used by health facilities, seamlessly integrated into regional and district health systems, and championed by local communities and leaders. By combining customer success expertise with field partnership skills, the Health Partnerships Coordinator helps grow volumes, strengthen relationships, and enhance Zipline’s brand visibility.

What You'll Do  

 Demand Generation (Service Utilization)

• Serve as the primary liaison for health facilities in your region, resolving issues quickly and championing customer feedback.
• Analyze order and delivery data, conduct visits, and deliver tailored training that consistently raise service utilization for onboarded health facilities in line with the set targets for the nest.
• Support execution of use case growth plans to expand service adoption across your territory.
• Respond to facility concerns about drop-off points and engage relevant internal teams to resolve them. Identify, assess, and propose new delivery drop-off points that increase demand and LMD opportunities.
• Propose and execute customer engagement plans that improve working relationships with facility staff and community members
  
  

Supply Generation (Health System Integration)

• Build strong working relationships with Regional and District Health Directors, Regional and District  Expanded Program Immunization (EPI) Coordinators, Regional and District Store Offices, and all other relevant health stakeholders within your territory.
• In line with the broad sales and customer success strategy for the country and your nest, engage health stakeholders to integrate Zipline services into their supply planning, maintain a healthy buffer stock level at the nest for organic orders, and increase LMD opportunities.
• Coordinate medical and vaccine campaigns with the region and districts and ensure Zipline is a key part of campaign delivery planning within your territory.
• Ensure frequent updates of the stakeholder database and maintain accurate contact records.

Stakeholder Management & Community Engagement

• Develop and maintain trusted relationships with community leaders, regional, district and assembly political leaders, regulators, and local authorities to protect seamless operations and future expansions.
• Plan and execute community-based events (e.g., blood drives, health fairs, CSR activations) to boost Zipline’s local goodwill.
• Partner with S&P to host nest tours, media visits, and influencer engagements to build Zipline’s brand visibility and public awareness of impact.
• Represent Zipline in routine regional and district-level meetings with health authorities and partners.
• Prepare and disseminate periodic stakeholder reports with insights and recommendations.

Success Metrics (KPIs)

• Maintain a healthy percentage for active facility utilization within territory. [To be defined by lead]
• Meeting delivery targets for organic orders and LMD opportunities generated from regional/district partnerships.
• Number and impact of CSR/community events executed.
• Quality and timeliness of stakeholder reports.

What You'll Bring

• 2+ years of experience in partnerships, customer service, or other type of client-facing role.
• A knack for building new & managing existing stakeholder relationships in Rwanda.
• Significant knowledge of Rwanda healthcare systems and agencies.
• Strong visual, written & verbal communications skills with experience working on proposals, reports, and presentations.
• Ability to turn data points into strategies as well as compelling user insights and stories that you communicate in a simple and effective way to stakeholders.
• Ability to translate abstract client or stakeholder needs into tangible goals that Zipline's operations team can deliver on.
• An entrepreneurial mindset and strong conversion skills to create external champions of Zipline which consequently translate into improved utilization of the service.
• Experience working with local communities in the field to support health systems or development-focused projects and/or experience in healthcare or medical supply chain.
• Collaborative approach that includes working with multiple internal and external stakeholders.
• Grit, resourcefulness, and resilience to thrive in novel, uncertain and constantly-changing business and regulatory environments
• Must have legal right to work in Rwanda.

What Else You Need to Know   

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!