Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
As Head of Product Operations, you will build and lead Zipline's Product Operations function. Your mission is to make the product organization dramatically more effective by improving how products are planned, built, launched, measured, and operated.
You'll work across Product Management, Engineering, Design, Operations, Data Science, Commercial, Customer Success, and Executive Leadership to establish the operating system for product development at Zipline.
This is not a traditional program management role. You will define operating rhythms, improve product quality, create organizational leverage through better tooling and processes, and ensure every product launch is measurable, operationally ready, and delivers meaningful customer outcomes.
As Zipline scales autonomous delivery around the world, Product Operations will become the connective tissue between product strategy and operational execution.
In your first year, you will establish a consistent operating cadence for product planning and reviews, standardize launch readiness and post-launch review processes, improve cross-functional execution, reduce time-to-launch while increasing launch quality, act as the conduit between headquarters and the field, and become a trusted leader for operational excellence within Product.
This role is based in South San Francisco, with regular onsite collaboration and occasional travel to launch sites to observe operations, gat
Build the Product Operating System
Improve Product Quality
Drive Operational Excellence
Enable Product Teams
Improve Cross-Functional Execution
Operationalize Product Launches
Build Product Feedback Loops
Scale the Organization
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Zipline ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
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