Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role

We are looking for a detail-oriented and customer-focused professional to join our Billing team. You will work closely with customers to provide precise and timely invoices while also collaborate with different teams to ensure a smooth billing process end to end.

In this role, you will become an integral part of our team, supporting the essential functions of billing operations and contributing to the overall efficiency of our processes. We're looking for someone who is detail-oriented and enjoys working with numbers, as you'll manage billing data and help ensure accuracy across various platforms. If you're ready to take on a position that allows you to develop your skills in a cooperative environment, we would love to hear from you.

What You Will Be Doing

Verify the accuracy of sales orders prior to processing invoices.
Address any discrepancies with customers and coordinate with other departments to address billing issues.
Upload invoices into various portals to ensure proficient operations.
Test automation tools to improve and streamline billing operations.
Collaborate with team members to design and implement process enhancements that boost efficiency.
Manage billing case inquiries and actively track their resolution progress. Analyze case data to identify patterns and recommend improvements.
Collaborate with internal teams to address any questions and document case details to maintain correct records for reporting.
Keeping internal documents up to date and maintenance of internal SOP's

What You Bring

Bachelor's degree in Finance, Accounting, or a related field
2+ years with billing operations and invoice processing systems
SFDC and NetSuite experience is a plus
Proficiency in MS Excel or Google Spreadsheet- VLOOKUP, pivot tables, analysis
Accustomed to working with case management system
Experience with customer billing dispute resolution
Ability to co-ordinate with cross-functional teams to optimize process workflows
Proficient communication skills, both verbal and written and attention to detail
Creative problem solving skills
Capacity to work autonomously and prioritize in distributed, dynamic environment

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

Competitive pay based on the work you do here and not your previous salary
Health coverage for you and your family in many locations
Ability to craft your calendar with flexible locations and schedules for many roles
Generous number of vacation days each year
Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
Up to 40 hours each year to use toward volunteer projects you love
Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

Please see here for our Privacy Statement.

Billing Operations Analyst

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What is The Role

What You Will Be Doing

What You Bring

Additional Information - We Take Care of Our People

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